Title

Regulatory Support Officer – 34002

City/Town

Chichester, Newport (Isle of Wight), Pevensey, Romsey, Worthing

Region

South East

Vacancies

1

Salary Minimum

£29,751

Post Type

Permanent

Job ID

34002

Closing date

19 Apr 2026

Published date

31 Mar 2026

Grade

Staff Grade 3

Role type

Operational Delivery

Post type

Full Time, Part Time, Part Time/Job Share, Compressed Hours

Security check

Basic Check

Attachments

Job description

We are looking for a Technical Support Officer to join our Installations team in Solent & South Downs, where you will play a key role in providing permitting and administrative technical support to the team. 

This role includes managing incoming monitoring data, maintaining accurate files and databases, and supporting a range of general administrative duties. Once fully trained, you will also have the opportunity to carry out some of our less complex regulatory inspection work, helping to make a real difference in our day-to-day operations. 

We are fully committed to building an inclusive workforce that reflects the communities we serve. We actively welcome applications from people with a range of backgrounds and experiences, and we support flexible working patterns across all our vacancies. 

Responding to incidents is a central part of what we do. You will take on an incident role and be available to respond to incidents or provide business continuity support when required. This may attract an additional payment, and full training will be provided. We will also support you with alternative working arrangements where needed, ensuring your incident role is manageable and fits with your personal circumstances. 

The Team:

The team regulate a wide range of waste and industrial sectors including landfill, chemicals, hazardous waste, incineration, combustion, oil refineries, biowaste treatment and food & drink.  

The post can be based in any of offices across the area which include Romsey, Chichester, Worthing or Pevensey. The need to attend these locations will be flexible, combined with occasional site visits and the option of home working. 

Experience/Skills Required:

In your capability-based answers please demonstrate your: 

  • Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. 
  • Previous experience working in similar admin roles supporting team members.
  • Ability to work efficiently and effectively at a fast pace to constantly shifting deadlines and parameters without compromising on quality. 
  • You will possess effective communication skills. 
  • You will be able to pick up new IT systems quickly and be competent in using IT services such as Microsoft office programmes (for example Outlook, Word, Excel etc.) 
  • Ability to work proactively whilst being primarily unsupervised. 
  • Previous experience in a regulatory environment would be an advantage 
     

You’ll have a range of development opportunities and appropriate training will be provided. 

Contact and Additional Information:

You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given.  

You’ll have an EA Office base location of Chichester, Newport (Isle of Wight), Pevensey, Romsey or Worthing with hybrid working included.  

We use smart tools to stay connected and reduce travel, some travel and overnights may be required. 

Please read the Candidate / Additional Information Pack for information. Any queries, contact mark.emery@environment-agency.gov.uk. 
 
Applications are “blind” assessed using your answers to the competency questions. 
 
Interviews will be held face to face at our Chichester office week commencing 11th May 2026.

Competence 1:
Works in Teams
Competence 1 Description:
More information on how to answer competency questions can be found in the candidate pack.

If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift.

Feedback is generally not available at sift stage.

Description:
Works co-operatively as part of a team to achieve common goals.

Question:
Describe a time when you have worked co-operatively as part of a team to achieve common goals, explaining how you developed effective relationships with other team members.
Competence 2:
Takes Decisions and Solves Problems
Competence 2 Description:
More information on how to answer competency questions can be found in the candidate pack.


Description:
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.

Question:
Describe a time when you have needed to solve an administrative problem. How did you use your skills and experience to help you to find a solution?
Competence 3:
Focuses on Customers and Partners
Competence 3 Description:
More information on how to answer competency questions can be found in the candidate pack.

Description:
Addresses the needs of internal and external customers, provides rapid and
effective responses.

Question:
Describe a time when you delivered excellent customer service, explaining how you ensured the customer’s needs were met.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.