City/Town
Beverley, Leeds, Sheffield, York
Region
Yorkshire and the Humber
Vacancies
1
Salary Minimum
£29,751 Pro-rata
Post Type
Fixed Term
Job ID
32965
Closing date
09 Mar 2026
Published date
19 Feb 2026
Grade
Staff Grade 3
Role type
Operational Delivery
Post type
Full Time, Part Time/Job Share
Security check
Basic Check
Job description
We are looking for an enthusiastic, driven and adaptable person to join the Yorkshire Environment Management Waste Department. You will manage Income Protection for the waste sector.
The role will be varied, liaising with various stakeholders, working with and providing advice and guidance to customers and working with colleagues nationally to develop a consistent approach to debt recovery. Experience in debt recovery and resilient at pursuing customers whilst offering good service would be an advantage.
We are looking for a flexible individual who can adapt to changing priorities, with great communication skills who is outcome focused. The successful candidates will also be skilled in Microsoft Excel and Sharepoint, will be well organised and able to manage multiple tasks at any one time. Knowledge of the waste regulatory industry would be preferable however full training will be provided.
Travelling to other location may be required from time to time as you will be invited to face to face meetings throughout the year to meet with the wider team.
If you are based in Leeds, please note that our office location will change from August 2026. The new location will be still in central Leeds at Quarry House.
We are looking for individuals who can demonstrate:
- Experience at dealing with difficult customer whilst maintaining high level of service
- Working under own initiative and as part of a team to make decisions and achieve planned outcomes.
- Deliver work by planning tracking, gathering and maintaining data/information
- Organisation skills and an ability to use MS Office (strong Excel skills are desirable) and other relevant applications.
- Knowledge of Regulated Industry activities and systems are desirable, but full training will be provided.
You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. #LI-DNI R
We use smart tools to stay connected and reduce travel, some travel and overnights may be required.
Please read the Candidate / Additional Information Pack for information. Any queries, contact [email protected]
Applications are “blind” assessed using your answers to the competency questions.
Interviews will be held at the end of March, however due to the Easter Holidays there could be a slightly delay.
Interviews will be held via MS Teams.
If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.
More information on how to answer competency questions can be found in the candidate pack.
If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.
Feedback is generally not available at sift stage
QUESTION:
You’ll be expected to analyse and interpret complex data. Tell us about a time when you had to rely on data to make an informed decision. How did it impact on the overall delivery of your task?
More information on how to answer competency questions can be found in the candidate pack.
QUESTION:
Please give us an example of when you have communicated complex information and how you tailored your communication style to a specific individual or situation?
More information on how to answer competency questions can be found in the candidate pack.
QUESTION:
Tell us about a time where you have had to organise your workload to meet an important deadline. In your answer explain how you prioritised, monitored progress and what the outcome was. Is there anything you would change with hindsight?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.